Warranty

The standard manufacturer’s warranty period applies and takes effect from the date on the relevant purchase invoice. These periods are as follows:
Acoustical Systems: 3 year warranty (except for wear and tear or user breakages on phono cartridges which is not covered)
Brinkmann Audio: 3 year warranty (except for wear and tear or user breakages on phono cartridges which is not covered)

MSB Technology: 1 year warranty

  • The Reference DAC : 5 year warranty
  • The Select DAC: 10 year warranty
SGR Audio: 5 year warranty

Order Cancellations

Orders for custom items can not be cancelled or exchanged. All other orders may be cancelled provided goods are considered regular stocked items and have not yet shipped to the customer. In these cases a 20% re-stocking fee will be deducted from the invoice amount.

Credit or Exchange

Your local dealer may allow the return or exchange of products towards a future purchase. Please check with your local dealer for precise terms and conditions if this service is offered.

Exclusions

These policies apply only to transactions between Audio Fidelity Australia and end users. Wholesale sales between Audio Fidelity Australia and retail dealers are subject to the terms of the contract agreed to by both parties.

Equipment which has been received by the customer and installed for use may not be returned for the purposes of refund or exchange except at the discretion of Audio Fidelity Australia, in which case a re-stocking fee equal to 20% of the invoice amount will apply. If you wish to have such a request considered please contact us by email (sales@audiofidelity.com.au). Any goods returned to Audio Fidelity Australia will be assessed prior to processing of any credit or exchange.